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General Terms & Conditions

Welcome to Greystone Mercantile Gifts & Decor Inc website. ( We advise you to review these terms and conditions carefully before using this website. This Site is an e-commerce platform hosted by Lightspeed.  

Use of this Site, is your confirmation that you have read and understand our Terms & Conditions and agree to abide by them at all times. New features or tools which are added to the current store shall also be subject to the Terms of Service.

Intellectual Property

All content published and made available on our Site is the property of Greystone Mercantile Gifts & Decor Inc. and the Site's creators. This includes, but is not limited to images, text, logos,  downloadable files and anything that contributes to the composition of our Site. 

Acceptable Use 

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

If we believe you are using our Site illegaly, or in a manner that violates these Terms & Conditions, we reserve the right to limit, suspend or terminate your access to our Site. You agree that any breach or violation of these terms and conditions of use will give rise to an obligation on your part to indemnify Greystone Mercantile Gifts & Decor Inc. from any direct, indirect or consequenstial damages, including any business interruption, lost profits, loss of software, data or program, as well as the legal costs and all related expenses caused by the said breach or violation or resulting therefrom.

User Contributions

Users may post the following information on our Site:

By posting publicly on our Site, you agree not to act illegally or violate these Terms & Conditions. 


When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account, and will promptly notify Greystone Mercantile Gifts & Decor Inc. if you discover or suspect any security breaches related to the Site, and

2. All personal information you provide to us for your account is accurate, up to date and truthful, and you will update your personal information if it changes. 

3. By using our website, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register for an account on the website. In addition, you may not make a purchase from our website unless you are at least 18 years of age. You also represent and warrant that you 

(a) have not previously been suspended or removed from the Site;

(b) do not have more than one Site account;

(c) that you have full power and authority to enter into this agreement and in doing so will not violate any other agreement to which you are a party. 

4. When registering for an account you cannot create a screen name that incorporates a trademark without authorization from the trademark owner. We reserve the right to reclaim screen names on behalf of businesses or individuals that hold legal claim including trademark rights, in those screen names. 

We reserve the right to suspend or terminate your account if you are using our Site illegaly or if you violate these Terms & Conditions. 

Sale of Goods

These Terms & Conditions govern the sale of Goods on our Site. 

The following goods are available on our site:

Gifts and Home Decor 

The Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. 

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


We accept the following payment methods:

Major Credit Cards, and Debit

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. 

If we believe your payment has violated any law or these Terms & Conditions, we reserve the right to cancel or reverse your transaction. 

Shipping & Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard delivery by post. Delivery takes 5 - 7 business days; or

A five dollar flat fee for local delivery on Wednesday's within Cranbrook BC city limits.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary, due to unforseen circumstances. Please note that delivery times do not include weekends or statutory holidays. 

You will be required to pay delivery charges in addition to the goods you purchase. 

You will be required to provide a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or the wrong person as a result of you providing us with inaccurate or incomplete information. 

For further information - please refer to our Shipping & returns page.

Refund of Goods

Refund requests must be made within 30 days of receipt of your goods.  

We reserve the right to refuse a refund if the item/s show signs of damage of any kind.


Please note that shipping charges are not refundable and return shipping is the responsibility of the consumer. Please contact us at [email protected] for a return authorization prior to returning items/s.

Ship your package back to Greystone Mercantile Gifts & Decor at:

535 Victoria Ave N. Unit 308A, Cranbrook, BC, V1C 6S3

Your items must be packaged securely and include a copy of the original receipt. 

Alternatively, returns can be made in store at our location in Cranbrook within 30 days, witha copy of your receipt. 

Consumer Protection Law

Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms & Conditions will not limit your rights and remedies under that legislation. These Terms & Conditions will be read subject to the mandatory provisions of that legislation. If there is a confilct between these Terms & Conditions and that legislation, the mandatory provisions of that legislation will apply. 

Limitation of Liability

Greystone Mercantile Gifts & Decor Inc., and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. 


Except where prohibited by law, by using this Site you indemnify and hold harmless Greystone Mercantile Gifts & Decor Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, losses, liabilities and expenses including legal fees arising out of use of our Site or your violations of these Terms & Conditions. 

Applicable Law

These terms and conditions are governed by the laws of the Province of British Columbia.


If at any time, any of the provisions set forth in these Terms & Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms & Conditions. All other provisions will not be affected by the removal and the rest of these Terms & Conditions will still be considered valid. 


These Terms & Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect Users to behave on our Site. We will notify Users by email of changes to these Terms & Conditions or post a notice on our site. 

Contact Details 

Please contact us if you have any questions or concerns. Our contact details are as follows:

(778) 982-9665

[email protected]

Greystone Mercantile Gifts & Decor Inc. 

535 Victoria Ave N. Unit 308A, Cranbrook B.C. V1C 6S3

Effective Date: 13th day of March 2022









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