This Privacy Policy describes how Greystone Mercantile Gifts & Decor Inc. collects, uses, and discloses your Personal information when you visit or make a purchase from the Site. 

                                          COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In the Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal information we collect and why. 

Device Information

Examples of Personal Information collected - name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection - to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

Disclosure for a business purpose - share with our processor Lightspeed eCom.

Customer Support Information

Examples of Personal Information collected - Name, Address and email

Purpose of Collection - to provide customer support

Disclosure for a business purpose - Greystone Mercantile Gifts & Decor Inc. only uses this information to track orders, process returns, update customers with new items. 

                                         SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Lightspeed eCom to power our online store. Lightspeed eCom stores are hosted from a secure location where all data transfers occur over a 256-bit SSL connection. Data transfers between our online store and Lightspeed databases are encrypted. You can read more about how Lightspeed eCom uses your Personal Information here: Lightspeed Systems Privacy Policy
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.
• In an emergency that threatens an individual's life, health, or personal security;
• When we require legal advice from a lawyer;
• For the purposes of collecting a debt;
• To protect ourselves from fraud;
• To investigate an anticipated breach of an agreement or a contravention of law;

                                              BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy

        You can also opt-out of Google Analytics here: Google Analytics Opt Out

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar techologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at Understanding Online Advertising

You can opt-out of targeted advertising by:

FACEBOOK 

Facebook Ad Settings

GOOGLE

Google Ad Settings

BING

Bing Ad Settings

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at Digital Advertising opt-out portal

                                                     USING PERSONAL INFORMATION 

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your rights" section below. 

COOKIES

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website. For instance, whether it's their first time visiting or if they are a frequent visitor. 

We use the following cookies to optimize your experience on our Site and to provide our services. Cookies necessary for the functioning of the store - 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as All About Cookies

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Greystone Mercantile Gifts & Decor Inc.

535 Victoria Ave. N Unit 308A

Cranbrook BC

V1C 6S3

Updated March 1, 2022